Terms and Conditions

1. PRICES
The prices for all our products are listed in Australian Dollars (AUD). All transactions will be made in AUD. Please ask your bank if you have any questions about any rates or surcharges they might charge.  

2. PAYMENT

We accept VISA and MASTERCARD. Your card will be billed when you complete checkout.    

3. DISCOUNTS AND PROMOTIONS
Spend and save with us by joining our rewards program!

Our Beauty Rewards program is simple. Earn 4 points for every $1 spent.  Points are redeemable for vouchers to use on your next order!* For more, please visit our rewards page.

(*points are only redeemable on orders once the minimum purchase amount threshold of AUD $100 is met.)

To get any other discounts or promotions we may have on offer, enter and apply the code during checkout. Discount codes cannot be combined. To be notified of any sales or promotions, please sign up to our newsletter here.   

4. ISSUES WITH PRODUCTS
If you have a question about a product, please contact us BEFORE placing your order and we aim to respond to your query within 48 hours. We offer a description and full ingredient list on all our products, however, if you have any questions, don't hesitate to contact our friendly customer service team at: the_beauty_theory@outlook.com

If, for any reason, you have concerns with your purchase, please contact us! We offer all our customers a 30 day money back guarantee on our products! Conditions however, do apply. In every instance, we will do our best to resolve the issue to your satisfaction, but due to the personal nature of the products we sell (lotions/creams/ lipsticks) it is not possible for us to offer refunds and exchanges on products once they have been used. Unless the product arrives broken/defective (e.g. broken lipstick) we cannot offer refunds and exchanges on items you do not like. 

5. ALLERGIES

Our product pages have FULL ingredient lists. Please refer to them prior to purchasing from us if you have allergies. If you are uncertain about any of the ingredients, contact us at the_beauty_theory@outlook.com! Please be aware though that we can offer you general advice only. We suggest that you contact your medical practitioner for definitive answers.

6. SAMPLES
We offer free samples with all our orders. If you have a particular product you wish to try, simply leave us a note in the 'ADD A NOTE TO YOUR ORDER' section while placing your order. 

Samples however, are dependent on availability.

7. SHIPPING
FREE Standard Shipping over $100.
Or Standard flat rate of $9.99 (Estimated delivery date: 2 to 6 business days.)  
In need of next day delivery?
FREE Express Shipping over $150.
Or Express flat rate of $12.99  (Estimated delivery date: next day for metropolitan areas only.)   

We ship Australia wide. For INTERNATIONAL ORDERS please contact us BEFORE you place your order. All orders will be sent via Australia Post.

The time frames we quote are those listed on the Australia Post website. Delivery estimates and actual arrival times may vary, depending where you live.  

All parcels will have tracking. To track your item, enter the tracking details (in the confirmation email we will send you once your item is shipped) in the Australia Post site under TRACKING.   Orders will not be shipped on Saturday, Sundays and Public Holidays.

If multiple orders are placed, we will do our best to ship the items together as one parcel. Let us know at the_beauty_theory@outlook.com if you would like to instruct us otherwise.

8. STOCK AVAILABILITY

If any of the items are found to be out of stock after you place your order, we will contact you immediately to discuss how you will like to proceed.

9. MISSING ITEMS

All of our parcels are packed with care and love! However, to err is human and if you find that your package arrives with an incorrect or missing item, contact us at the_beauty_theory@outlook.com within 5 working days of receiving your parcel and we will fix the issue for you as soon as possible.

10. MISSING ORDER

All our orders come with tracking. If your order still hasn’t arrived after the projected delivery date, let us know, and we will chase it up for you with AUS POST.

11. PACKAGING

The void-fillers we use in our parcels are 100% biodegradable and made in Australia from corn and potato starch. We endeavour to use sustainable packaging wherever we can.

12. PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thebeautytheory.com.au (the “Site”). We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Our site is hosted by SHOPIFY.

Payment Information entered into our site will be encrypted.

Information provided to us by our customers will be kept confidential. When an account is created, the details entered will be collected and stored to facilitate shipping as well as customer service.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  1. Communicate with you;
  2. Screen our orders for potential risk or fraud; and
  3. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  4. Facilitate and maintain our rewards and reviews program.
12.1 DEVICE INFORMATION

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

12.2 THIRD PARTY SITES

Our site may contain links to third party sites that are owned and operated by others. Please be advised that thebeautytheory.com.au is not responsible for the content or details contained therein. The privacy terms as well as data collection conditions of other sites may differ from thebeautytheory.com.au. Please refer to their site for their relevant policies. the beautytheory.com.au is not accountable for the terms therein and cannot be held responsible for them. 

12.3 LEGALITIES

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.  

12.4 MORE INFORMATION
You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

13. TERMS OF USE 
Throughout the site, the terms “we”, “us” and “our” refer to The Beauty Theory.

The Beauty Theory offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein or elsewhere on this site but not limited to sub-headings such as shipping and privacy policy.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

13.1 ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

13.2 CONDITIONS OF SERVICE

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. 

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

13.3 ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

13.4 UNINTENTIONAL ERRORS
Please be aware that the colour display on individual computers will differ and that the colours of the products may appear different.  thebeautytheory.com.au cannot guarantee that the products as purchased by our customers will always meet expectations. 

13.5 OTHER ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

THE BEAUTY THEORY AUSTRALIA.
All rights reserved.
ABN: 59461487260
Contact us at:
the_beauty_theory@outlook.com
or 
0438 555 717